Privacy Policy

At Wateke Shop, we place great importance on protecting your privacy and personal data.

This Privacy Policy explains what data we collect when you use our website, make a purchase, create an account, subscribe to our newsletter or contact us, and how we use and protect that data.

1. Personal data we collect

When you use our website or make a purchase, we may collect information including:

  • your first and last name;
  • billing and delivery addresses;
  • email address;
  • telephone number;
  • order information;
  • purchase history;
  • information required to process payment;
  • IP address and technical information about your device or browser;
  • your marketing communication preferences;
  • information you provide when contacting customer service.

We collect only the data necessary to operate our shop and provide the services you choose to use.

2. How we use your data

Your personal data may be used to:

  • process and dispatch orders;
  • manage payments and refunds;
  • provide customer service;
  • manage your customer account;
  • inform you about your order status;
  • comply with legal, tax and accounting obligations;
  • prevent fraud and keep our website secure;
  • improve our shop and user experience;
  • analyse use of our website;
  • send newsletters, offers or marketing communications where you have consented.

3. Legal basis for processing

Depending on the purpose, we process your data on one or more of the following bases:

  • Performance of a contract, where data is required to process an order, make a delivery or handle a request relating to your purchase.
  • Compliance with a legal obligation, including accounting, tax and administrative obligations.
  • Our legitimate interests, including website security, fraud prevention and service improvement, where your rights and freedoms do not override those interests.
  • Your consent, including for certain marketing communications, newsletters, cookies and tracking technologies.

You may withdraw your consent at any time where consent is the legal basis for processing.

4. Orders and payments

When you make a purchase from Wateke Shop, certain information is shared with the providers required to process your order. These may include payment providers, delivery services, hosting and technical providers, and tools required to operate our online shop.

Wateke Shop does not directly store your complete bank card details. Payments are processed by secure payment providers.

5. Delivery

To deliver your order, information such as your name, delivery address, email address or telephone number may be shared with the relevant carriers or logistics providers. This information is used only to the extent necessary to prepare, track and deliver your order.

6. Newsletter and marketing communications

If you subscribe to our newsletter, we may use your email address to send:

  • news;
  • information about our collections;
  • offers or promotions;
  • advice about our jewellery;
  • editorial content about Wateke Shop.

You may unsubscribe at any time using the unsubscribe link in every marketing email.

7. Sharing your data

We do not sell your personal data. We may share certain data with service providers where necessary to operate our business, including website hosting, e-commerce platforms, payment services, delivery services, email-marketing and communication tools, statistical and analytics tools, IT providers, and accounting or administrative providers.

8. Data transfers outside the European Economic Area

Some of our providers may process data outside the European Economic Area. Where this occurs, we ensure that appropriate safeguards are in place in accordance with the GDPR.

9. Retention

We retain your data only for as long as necessary for the purposes for which it was collected. Certain order and transaction information may be retained for longer where required by a legal, tax or accounting obligation.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, alteration, disclosure and destruction. However, no internet transmission or storage method can guarantee absolute security.

11. Your rights

Under the General Data Protection Regulation (GDPR), your rights include:

  • the right to access your data;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to object;
  • the right to data portability;
  • the right to withdraw consent at any time where processing is based on consent.

You also have the right to lodge a complaint with the competent supervisory authority. In Belgium, this is the Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit).

Data controller

Wateke Shop is operated by HOBE BENELUX, established in Belgium.

For questions about personal-data protection, exercising your rights or this policy, contact:

HOBE BENELUX – Wateke Shop
Kastanjelaan 21, 2630 Antwerp, Belgium
Email: client@watekeshop.com