Delivery and Returns

Delivery

Wateke currently delivers to the Benelux, Germany and France.

If you would like delivery to another country, contact us at client@watekeshop.com and we will check the available delivery options.

Orders are generally dispatched within 24 hours and delivered within 1 to 5 business days.

All parcels sent with DPD include a unique tracking code so you can follow delivery online. If there is a problem receiving your order, please contact the carrier using this tracking number.

The customer is responsible for ensuring that the delivery address supplied at checkout is accurate. Any error that causes additional costs may be charged to the customer.

Unless stated otherwise, prices shown on our website do not include shipping and delivery charges. These are shown separately before the order is confirmed.

Delivery times are estimates. A delay does not automatically entitle the customer to cancel the order or receive compensation, except where a delay attributable to Wateke is more than 14 days beyond the stated delivery time.

We reserve the right to make partial deliveries. If we are unable to deliver an ordered product, the amount paid for that product will be refunded without interest or additional compensation.

Retention of Title

Products remain the property of Wateke until the order price and, where applicable, any fees, late-payment interest or compensation due have been paid in full.

In the event of non-payment, Wateke reserves the right to recover the goods in accordance with applicable law.

Claims

Any claim concerning a defect that was not apparent at delivery must be submitted in writing to Wateke as soon as reasonably possible after it is discovered.

You can contact us at client@watekeshop.com, quoting your order number and, if possible, attaching photographs of the product concerned.

Right of Withdrawal and Returns

Have you received your order but it is not quite right for you?

You have 20 calendar days from the day after receiving your order to tell us that you wish to exercise your right of withdrawal.

To register your return, please contact us in writing at client@watekeshop.com and quote your order number.

After registering your return request, you must send the product back within 7 days.

Items must be returned in their original condition, unworn, undamaged and suitable for resale.

Return shipping costs are paid by the customer unless the product received is defective or we made an error.

The return remains the customer’s responsibility until Wateke receives it. We therefore recommend using a tracked shipping method.

After receiving and inspecting the returned product, we will issue the refund in accordance with the applicable terms.

Personalised, made-to-measure or specially commissioned items cannot be returned, except in the event of a defect or non-conformity.

Exchanges

If you would like to exchange your purchase for another product instead of requesting a refund, please state this clearly when contacting us.

Any shipping costs associated with an exchange are paid by the customer unless we made an error or the product is defective.

Force Majeure

Wateke will not be liable for a delay or inability to perform its obligations where this results from an event beyond its control that could not reasonably have been foreseen or controlled.

If a force majeure event causes a delay, we will make every effort to dispatch or deliver the order as soon as circumstances allow.