Livraison et retours

Delivery

Wateke Shop is an online boutique based in Belgium. We ship our recycled silver jewellery to Belgium, the Netherlands and France — in Brussels, Wallonia, Flanders and beyond. Belgique, aux Pays-Bas et en France — à Bruxelles, en Wallonie, en Flandre et au-delà des frontières.

If you would like delivery to another country, contact us at client@watekeshop.com and we will check the available delivery options.

Nos engagements

– All our pieces are in stock
– Préparation et expédition sous 24 heures
– Frais de port 3,99 €, offerts dès 67 €
– Retours acceptés sous 20 jours
– Garantie de 2 ans sur chaque bijou

As all our pieces are in stock, your order is prepared and shipped within 24 hours. It is then handed to DPD, with a personal tracking code so you can follow your parcel online. Delivery usually takes 2 to 7 working days, depending on the carrier.

Shipping costs are €3.99 for any order under €67. Delivery is free from €67, in Belgium, the Netherlands and France.

We deliver throughout Belgium: Brussels, Wallonia and Flanders. Your jewellery is prepared within 24 hours, then delivered by DPD within a few days. We also ship to the Netherlands and France.

All parcels sent with DPD include a unique tracking code so you can follow delivery online. If there is a problem receiving your order, please contact the carrier using this tracking number.

We reserve the right to make partial deliveries. If we are unable to deliver an ordered product, the amount paid for that product will be refunded without interest or additional compensation.

Une question sur votre commande ?

Our team replies by WhatsApp and by email at client@watekeshop.com. Write to us: we will help you track your delivery.

Right of Withdrawal and Returns

Have you received your order but it is not quite right for you?

You have 20 calendar days from the day after receiving your order to tell us that you wish to exercise your right of withdrawal.

To register your return, please contact us in writing at client@watekeshop.com and quote your order number.

Unless stated otherwise, prices shown on our website do not include shipping and delivery charges. These are shown separately before the order is confirmed.

Delivery times are estimates. A delay does not automatically entitle the customer to cancel the order or receive compensation, except where a delay attributable to Wateke is more than 14 days beyond the stated delivery time.

Items must be returned in their original condition, unworn, undamaged and suitable for resale.

Return shipping costs are paid by the customer unless the product received is defective or we made an error.

The return remains the customer’s responsibility until Wateke receives it. We therefore recommend using a tracked shipping method.

After receiving and inspecting the returned product, we will issue the refund in accordance with the applicable terms.

Personalised, made-to-measure or specially commissioned items cannot be returned, except in the event of a defect or non-conformity.

Claims

Any claim concerning a defect that was not apparent at delivery must be submitted in writing to Wateke as soon as reasonably possible after it is discovered.

The customer is responsible for ensuring that the delivery address supplied at checkout is accurate. Any error that causes additional costs may be charged to the customer.

Wateke will not be liable for a delay or inability to perform its obligations where this results from an event beyond its control that could not reasonably have been foreseen or controlled.

If a force majeure event causes a delay, we will make every effort to dispatch or deliver the order as soon as circumstances allow.