At Wateke Shop, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.
1. Who We Are
Wateke Shop (“we”, “our”, “us”) is an online boutique offering ethically crafted jewelry from European brands.
For all privacy-related inquiries, please contact us at:
client@watekeshop.com
2. Personal Data We Collect
a. Data you provide directly
- First and last name
- Email address
- Shipping and billing address
- Phone number
- Order details
- Communications via contact forms or customer support
Payment details are processed securely by third-party providers and are never stored by us.
b. Data collected automatically
Collected via cookies and analytics tools:
- IP address
- Browser and device information
- Pages visited and interactions
- Shopping behaviour (e.g. products viewed or added to cart)
c. Marketing and communication data
- Newsletter subscription status
- Email engagement data (opens, clicks)
3. Legal Basis for Processing
We process your personal data in accordance with the GDPR under the following legal bases:
- Contractual necessity – to process and deliver your orders
- Legal obligation – for accounting, tax, and compliance purposes
- Consent – for marketing communications and non-essential cookies
- Legitimate interests – to prevent fraud, improve our services, and ensure website security
4. How We Use Your Data
We use your data to:
- Process and ship your orders
- Send order confirmations and updates
- Provide customer support
- Enable secure payments
- Send newsletters and marketing emails (only if you opted in)
- Improve website functionality and user experience
- Personalise product recommendations and communications
- Meet legal and administrative obligations
We do not sell or rent your personal data.
5. Email Marketing & Klaviyo
We use Klaviyo to manage email marketing, including newsletters, automated flows (such as abandoned cart or product-view reminders), and customer communications.
When you subscribe to our newsletter or make a purchase, your email address and interaction data may be processed through Klaviyo.
You can learn more about Klaviyo here:
👉 https://www.klaviyo.com
You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in every marketing email.
6. Payments
Payments are handled securely by trusted third-party payment providers, including:
- Stripe
- PayPal
We do not have access to or store your full payment details. These providers comply with applicable data protection and security standards.
7. Sharing Your Data
We only share your personal data with trusted service providers strictly necessary to operate our business, including:
- Payment processors
- Shipping and delivery partners (e.g. DPD, Bpost, PostNL)
- Email marketing services (Klaviyo)
- Web hosting and analytics providers
- Customer support tools
All providers operate under data protection agreements and receive only the minimum data required.
8. Cookies
We use cookies to:
- Maintain your shopping cart
- Improve website functionality
- Analyse user behaviour (with consent)
- Personalise marketing (with consent)
You can manage or withdraw your cookie consent at any time via our cookie banner or through your browser settings.
9. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil orders and contracts
- Provide customer support
- Meet legal and tax obligations
- Send marketing communications (until you unsubscribe)
After this period, data is securely deleted or anonymised.
10. Your GDPR Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Request data portability
- Object to processing
- Withdraw consent at any time
To exercise any of these rights, please contact us at:
📧 client@watekeshop.com
We will respond to your request within one month, as required by law.
You also have the right to lodge a complaint with the Belgian Data Protection Authority:
Autorité de protection des données (APD / GBA)
Website: https://www.dataprotectionauthority.be
11. Security
We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.
12. Policy Updates
We may update this Privacy Policy to reflect changes in legal requirements or our practices.
The most recent version will always be available on this page with the updated date.
HOW TO CONTACT US
If you have questions, concerns, or wish to exercise your privacy rights, please contact us at:
For any disputes related to the website www.watekeshop.com, Belgian law shall apply, and the Courts and Tribunals of Belgium shall have exclusive jurisdiction.
The www.watekeshop.com online store is managed by:
HOBE BENELUX
BTW 0717.582.244
Main address: Kastanjelaan 21, 2630 Aartselaar, Belgium.
Phone; +32 456081848
email: client@watekeshop.com
Access to the webshop of the online store www.watekeshop.com implies acceptance of all the conditions expressed.