{"id":811,"date":"2026-08-12T16:42:39","date_gmt":"2026-08-12T14:42:39","guid":{"rendered":"https:\/\/watekeshop.com\/?page_id=811"},"modified":"2026-08-23T20:38:18","modified_gmt":"2026-08-23T18:38:18","slug":"livraisons-et-retours","status":"publish","type":"page","link":"https:\/\/watekeshop.com\/en\/livraisons-et-retours\/","title":{"rendered":"Delivery and Returns"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Delivery and Returns<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wateke currently delivers to the <strong>Benelux, Germany and France<\/strong>.<\/p>\n\n\n\n<p class=\"has-palette-color-4-color has-text-color has-link-color wp-elements-cf385af122137c5248d971f23ef74f37 wp-block-paragraph\">If you would like delivery to another country, contact us at <span style=\"color: var(--theme-palette-color-5, #499ed0);\" class=\"stk-highlight\"><strong><a href=\"mailto:client@watekeshop.com\">client@watekeshop.com<\/a><\/strong> <\/span>and we will check the available delivery options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are generally dispatched within <strong>24 hours<\/strong> and delivered within <strong>1 to 5 business days<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All parcels sent with <strong>DPD<\/strong> include a unique tracking code so you can follow delivery online. If there is a problem receiving your order, please contact the carrier using this tracking number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The customer is responsible for ensuring that the delivery address supplied at checkout is accurate. Any error that causes additional costs may be charged to the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unless stated otherwise, prices shown on our website do not include shipping and delivery charges. These are shown separately before the order is confirmed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery times are estimates. A delay does not automatically entitle the customer to cancel the order or receive compensation, except where a delay attributable to Wateke is more than <strong>14 days<\/strong> beyond the stated delivery time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to make partial deliveries. If we are unable to deliver an ordered product, the amount paid for that product will be refunded without interest or additional compensation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Retention of Title<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Products remain the property of <strong>Wateke<\/strong> until the order price and, where applicable, any fees, late-payment interest or compensation due have been paid in full.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the event of non-payment, Wateke reserves the right to recover the goods in accordance with applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Claims<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Any claim concerning a defect that was not apparent at delivery must be submitted in writing to <strong>Wateke<\/strong> as soon as reasonably possible after it is discovered.<\/p>\n\n\n\n<p class=\"has-palette-color-4-color has-text-color has-link-color wp-elements-4aa7f0fa260469553abb4d222331f01e wp-block-paragraph\">You can contact us at <strong><a href=\"mailto:client@watekeshop.com\">client@watekeshop.com<\/a><\/strong>, quoting your order number and, if possible, attaching photographs of the product concerned.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Right of Withdrawal and Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Have you received your order but it is not quite right for you?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have <strong>20 calendar days<\/strong> from the day after receiving your order to tell us that you wish to exercise your right of withdrawal.<\/p>\n\n\n\n<p class=\"has-palette-color-4-color has-text-color has-link-color wp-elements-268e090c80e3ed26dbd88fb53b0f7cd5 wp-block-paragraph\">To register your return, please contact us in writing at <strong><a href=\"mailto:client@watekeshop.com\">client@watekeshop.com<\/a><\/strong> and quote your order number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After registering your return request, you must send the product back within <strong>7 days<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Items must be returned in their original condition, unworn, undamaged and suitable for resale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Return shipping costs are paid by the customer unless the product received is defective or we made an error.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The return remains the customer\u2019s responsibility until Wateke receives it. We therefore recommend using a tracked shipping method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After receiving and inspecting the returned product, we will issue the refund in accordance with the applicable terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personalised, made-to-measure or specially commissioned items <strong>cannot be returned<\/strong>, except in the event of a defect or non-conformity.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you would like to exchange your purchase for another product instead of requesting a refund, please state this clearly when contacting us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any shipping costs associated with an exchange are paid by the customer unless we made an error or the product is defective.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Force Majeure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wateke will not be liable for a delay or inability to perform its obligations where this results from an event beyond its control that could not reasonably have been foreseen or controlled.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a force majeure event causes a delay, we will make every effort to dispatch or deliver the order as soon as circumstances allow.<\/p>","protected":false},"excerpt":{"rendered":"<p>Livraison et de retours Livraison Wateke livre actuellement dans le Benelux, en Allemagne et en France. Si vous souhaitez \u00eatre livr\u00e9 dans un autre pays, vous pouvez nous contacter \u00e0 client@watekeshop.com et nous v\u00e9rifierons les possibilit\u00e9s de livraison. Les colis sont g\u00e9n\u00e9ralement exp\u00e9di\u00e9s dans un d\u00e9lai de 24 heures et livr\u00e9s sous 1 \u00e0 5 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-811","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/watekeshop.com\/en\/wp-json\/wp\/v2\/pages\/811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/watekeshop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/watekeshop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/watekeshop.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/watekeshop.com\/en\/wp-json\/wp\/v2\/comments?post=811"}],"version-history":[{"count":4,"href":"https:\/\/watekeshop.com\/en\/wp-json\/wp\/v2\/pages\/811\/revisions"}],"predecessor-version":[{"id":1729,"href":"https:\/\/watekeshop.com\/en\/wp-json\/wp\/v2\/pages\/811\/revisions\/1729"}],"wp:attachment":[{"href":"https:\/\/watekeshop.com\/en\/wp-json\/wp\/v2\/media?parent=811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}